Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information with complete transparency.
Last Updated: January 15, 2025
Our Commitment to Your Privacy
At lontraveiso, we understand that trust forms the foundation of any successful business partnership. When you work with us or visit our website, you're sharing valuable information about your business and yourself. We take this responsibility seriously and want you to understand exactly how we collect, use, and protect your data.
This privacy policy applies to all services provided by lontraveiso, operating from 2-4 Wanya Rd, Tea Gardens NSW 2324, Australia. We comply with the Australian Privacy Principles under the Privacy Act 1988 and are committed to maintaining the highest standards of data protection.
Information We Collect
We collect different types of information depending on how you interact with our services. Understanding what we collect helps you make informed decisions about sharing your information with us.
Contact Information
Your name, email address, phone number, business address, and other details you provide when contacting us or requesting our services.
Business Information
Company details, industry type, business size, partnership requirements, and project specifications shared during consultations.
Website Usage Data
IP address, browser type, pages visited, time spent on site, and other technical information collected through cookies and analytics tools.
Communication Records
Emails, phone call notes, meeting records, and other communications related to your business relationship with us.
How We Use Your Information
We use your information solely for legitimate business purposes related to providing our financial services and maintaining our business relationship. We don't sell your data to third parties or use it for purposes unrelated to our services.
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service Delivery | Contact and business information | Contract performance |
| Communication | Contact details and preferences | Legitimate interest |
| Website Improvement | Usage data and analytics | Legitimate interest |
| Legal Compliance | All relevant information | Legal obligation |
Your Privacy Rights
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Access Your Information
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
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Correct Inaccuracies
Update or correct any personal information that is inaccurate, incomplete, or outdated in our records.
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Delete Your Data
Request deletion of your personal information, subject to our legal and contractual obligations to retain certain records.
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Restrict Processing
Limit how we use your information while maintaining essential business operations and legal compliance.
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Data Portability
Receive your personal information in a structured, machine-readable format for transfer to another service provider.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server infrastructure, regular security audits, and restricted access controls.
All staff members receive privacy training and sign confidentiality agreements. We regularly review and update our security procedures to address emerging threats and maintain compliance with Australian privacy laws.
Data Retention Policy
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Business records are typically retained for seven years from the end of our business relationship, while marketing communications are kept until you opt out or for a maximum of five years.
Sharing Your Information
We only share your personal information in specific circumstances and with trusted parties who help us deliver our services. We never sell your data to marketers or use it for purposes unrelated to your business relationship with us.
Information may be shared with professional service providers like accountants, lawyers, or IT support companies who assist in delivering our services. All third parties are contractually bound to protect your information and use it only for specified purposes.
We may also disclose information when required by law, to protect our legal rights, or in connection with a business transfer, always in compliance with Australian privacy legislation.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. These small files are stored on your device and help us remember your preferences and improve our services.
We use both essential cookies (necessary for website function) and optional cookies (for analytics and performance improvement). You can control cookie settings through your browser, though disabling certain cookies may affect website functionality.
We use Google Analytics to understand website traffic and user behavior. This data is anonymized and helps us improve our content and user experience.
International Data Transfers
While we primarily store and process data within Australia, some of our service providers may be located overseas, particularly for cloud storage and email services. When this occurs, we ensure appropriate safeguards are in place to protect your information.
We only transfer data to countries with adequate privacy protections or ensure contractual protections that meet Australian privacy standards. You can request details about specific international transfers by contacting us.
Updates to This Policy
We review this privacy policy annually and update it when our practices change or when required by law. When we make significant changes, we'll notify existing clients via email and post the updated policy on our website with a new effective date.
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy updates indicates acceptance of the revised terms.
Contact Our Privacy Team
For questions about this privacy policy or to exercise your privacy rights, contact us at:
Email: help@lontraveiso.com
Phone: +61 2 6885 7330
Address: 2-4 Wanya Rd, Tea Gardens NSW 2324, Australia
We aim to respond to all privacy inquiries within 30 days and will work with you to resolve any concerns about your personal information.